Contact
Real people, in New Zealand, who know the work.
No ticket portal and no chatbot loop. Email the right address below and a person who understands GST invoices and company files will answer.
General and sales
Questions about whether GoSmoko fits your business, pricing for a bigger crew, or moving across from another system.
hello@gosmoko.comSame business day, usually within a couple of hours.
Support
Something not working, a sync that has not arrived, or a customer who cannot open a quote link. Include the invoice or quote number and we can look straight at it.
support@gosmoko.comWithin a few hours on business days.
Security
Vulnerability reports and anything to do with data handling. We will confirm receipt and keep you posted until it is resolved.
security@gosmoko.comConfirmed within two business days.
Switching over
Bringing your work across
Most people move at the start of a month, with jobs in flight staying where they are. You do not need to migrate history to start using GoSmoko.
Start with new work only
Quote the next job in GoSmoko and finish the current ones wherever they live now. Within a fortnight everything active is in one place.
Connect the ledger first
Set up Xero or MYOB on day one so nothing needs re-entering later. Invoices raised in GoSmoko land in your ledger from the first one.
Ask us for a hand
Tell us what you are coming from and we will tell you honestly what will and will not carry across. Business plans include onboarding help.
Already a customer with something broken?
Check Settings → Integrations first. Each integration keeps an activity log, and a failed sync usually explains itself there — an expired connection, a missing customer email, or a rejected key. Send us that message and we can skip straight to the fix.
Or just try it and see.
Fourteen days free, no card. You will learn more in an evening with your own jobs than in any demo.